FAQs

DryCleanersToronto.com is Toronto’s simple online dry cleaning and laundry service. Your order always includes free pickup and delivery. Our service includes other great features like email receipts upon pickup and online payment after collection. Click here to schedule a pickup.

 

1. How to make a pickup request

 

On the pickup request page, fill in your email address and desired password and press the “create account” button. You will then be prompted to enter the address of the pickup and your phone number and press the “create account” button again. Once you’ve done, click the drop down and select your desired pickup date, time and location (time appears after you have selected a date). Give us an idea of how many goods you are leaving by clicking on “Dry Cleaning” or “Laundry” and selecting “Free Pickup and Delivery” and clicking on “Submit Order”. We’ll be noticed immediately and will confirm the pickup time and location. For further pickup requests you can login with your selected username and password.

 

2. How do I pay for my dry cleaning services?

Pay online with paypal or credit card and in person on drop-off with cash. You will receive a digital receipt by email upon laundry collection. There you will have the opportunity to pay by credit card or paypal. A second opportunity to pay will be presented when you receive an email indicating the return of your cleaned goods.

 

3. Is my credit card information secure with this service?

DryCleanersToronto.com uses a web-based encryption and authentication service for all your transactions, to ensure your information is completely secure.

 

4. What is DryCleanersToronto.com Dry Cleaner’s missing garment policy?

DryCleanersToronto.com utilizes a computer based garment identification involving barcode and video tracking system to avoid any misplaced or lost items. If a garment is missing from your order, please call us at 1-866-379-2532 or contact us as soon as possible.

 

5. What is DryCleanersToronto.com damaged garment policy?

If, in a rare instance, you find a damaged item in your order, please call us at 1-866-379-2532 or contact us by email at info@drycleanerstoronto.com. If it is determined that we are responsible for the damage to your garment, DryCleanersToronto.com will provide you a credit to the original form of payment for the fair value of that garment.

 

6. What is DryCleanersToronto.com Privacy and Data Security?

DryCleanersToronto.com respects your privacy. Across our business, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to provide service and support, and share service and company news and offerings with you. We do not sell your personal information. We don’t share your personal data. We strive to ensure that every customer experience is safe and secure at any time you may contact DryCleanersToronto.com with any privacy questions or concerns you may have.

You also may ask at any time to see the data you have given us and request correction or deletion. We strive to ensure a high level of security and confidentiality.

The website is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us.

DryCleanersToronto.com is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption.

If at any time you would like to make to request a service, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you.

Alternatively, you may always contact a customer service representative over the telephone. Simply call 1-866-379-2532. It has always been an DryCleanersToronto.com practice to contact customers in the event of a potential problem with your request for service or any normal business communication regarding your order. While we strive to protect your personal information, DryCleanersToronto.com cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

 

7. What are DryCleanersToronto.com’ Return/Refund Policies?

DryCleanersToronto.com strives to provide the very best quality dry cleaning for their customers. In the event you are not fully satisfied with the service, please contact us by phone at 1-866-379-2532 or by email at info@drycleanerstoronto.com